By DeVry University
Everyone knows how important accurate and efficient healthcare is. That's why doctors, nurses and other hospital staff rely on support from teams of non-clinical healthcare employees working behind the scenes. These unsung heroes may not live in the spotlight in the same way that clinical professionals do, but their work is no less important.
At DeVry, we're proud to offer degree programs for a variety of non-clinical healthcare jobs. The graduates of these programs can go on to provide much needed support in hospitals and other care facilities, helping doctors and nurses focus on their patients without getting caught up in the administrative duties that come with providing care.
Because most non-clinical roles mostly take place behind the scenes, we wanted to shine a light on their contributions, and maybe even inspire you to pursue a career in this field. In this article, we'll explore these eight non-clinical healthcare jobs that make a difference, highlighting their importance to care facilities, their job descriptions and typical requirements:
Medical Records and Health Information Technician
Medical records and health information technicians are responsible for the organization, management and coding of healthcare information. By organizing and coding the data obtained during the care process, they not only help the clinical staff in their work, but the data they collect can also be used to help management make decisions regarding a healthcare facility’s revenue and help streamline their processes.
These technicians tend to be computer literate and have some level of training in medical billing and coding. According to the Bureau of Labor Statistics (BLS), some positions in this field may require candidates to have postsecondary education like a undergraduate certificate or an associate degree, while some other positions may only require candidates to have a high school diploma.
Billing specialists, sometimes called medical billers, ensure the accuracy of all procedure codes and patient information on record before sending a bill. They also work closely with insurance companies to make sure that any bills filed meet the specifications set by the insurance company. The work that medical billers do directly impacts the patient’s cost of care and helps make the process run more smoothly for both the patient and the insurance company.
Like health information technicians, some medical billers might only need a high school diploma to enter the field, while some others may choose to earn additional credentials such as an undergraduate certificate in medical billing and coding. Some billing specialists may even choose to pursue professional certifications in the field to help increase their chances of finding a job, getting promoted or if a position they want to consider requires it.
Insurance Claims Specialist
Health insurance claims specialists use medical billing knowledge to process insurance claim information. They tend to work for insurance companies but may also be employed by care facilities where they work to build accurate claims that are more likely to be covered by insurance companies. By doing this, they not only help the patient receive care that is covered, they help expedite the billing process, allowing administrative staff to move on to other tasks more quickly.
Coding professionals, also known as clinical coders, review clinical statements created during the care process and assign codes to each of the individual services performed. These codes directly correlate to specific procedures, treatments, equipment and ailments and are used by billing professionals to assign costs on a billing statement. The codes also simplify the data regarding treatment, allowing it to be more easily analyzed. This analysis can also inform staff on where to make adjustments about how a care facility is run and help make it more efficient.
Like both of the careers we’ve discussed so far, coding professionals may have some level of postsecondary education.
Healthcare administrators work in a care facility’s offices and oversee its day to day operations. Their work makes a serious impact on doctors, nurses and patients as they are often responsible for setting up work schedules, monitoring budgets and training hospital staff. Because of the degree of oversight and influence that healthcare administrators have, it is often preferred for healthcare managers to hold at least a bachelor’s degree, according to another article from the BLS.
Health Information Manager
Health information managers analyze data in order to determine more effective management and decision-making strategies. While they often do not make these decisions themselves, the data they gather plays a key role in influencing decisions that are made at the highest levels of hospital management.
Most health information managers, as with other management roles, typically need to have a bachelor's degree in a field such as healthcare management, which can provide them with industry insight to help prepare them prepare to pursue the role.
Medical Office Manager
Medical office managers are responsible for overseeing administrative tasks within the offices of a care facility. Their work enables the facility to effectively generate revenue and attract talented clinical staff to provide better care for patients.
Medical office managers may utilize many of the skills that they learned from a business or healthcare management degree program to implement effective management practices.
Admissions coordinators are critical to the healthcare process and are often one of the first people to interact with a patient. They help patients fill out paperwork and ask questions to get accurate information for the facility’s records. Once information is collected, they check it for accuracy, ask any necessary follow-up questions and admit the patient to the facility.
Thinking About a Career in Healthcare?
There are many non-clinical roles in healthcare that truly make a difference for patients and clinical staff alike. If you’re interested in pursuing a non-clinical healthcare career, DeVry offers a range of healthcare degree programs that you can explore to find the one that’s right for you. Classes start every 8 weeks.