Live Chat Now
Available
Give us a call

Send us a text

855.890.3001

855.890.3001

Student Complaint Procedure

Institutional Student Complaint Procedure

In general, all students should first attempt to resolve concerns orally or in writing with the individual(s) most directly connected to their complaints. If that is not appropriate or successful, students attending onsite should direct their concerns to the Student Central manager or to the academic excellence specialist at the location they attend. A student attending online should file their complaint with Student Central. A complaint should be filed by the student as soon as possible so that they can be addressed contemporaneously by DeVry. Online Students can contact their student support advisor by calling 877-496-9050 and selecting the option for Student Central.

For all students, complaints involving allegations of disability or sex-based discrimination or harassment should be filed with the Title IX coordinator (see Title IX Information). All other complaints of discrimination or harassment should be filed with the Complaint Administrator for the location they attend. The Complaint Administrator may partner with Human Resources when addressing the discrimination or harassment complaint. Please refer to the student handbook for more details.

Accreditor and State Agency Complaint Information

Federal regulations issued by the U.S. Department of Education require institutions to provide to students or prospective students contact information needed to file a complaint with its accrediting agency and with relevant state agencies.  This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico.  It should not be construed as informative of what agencies regulate DeVry University or in what states the institution is authorized or required to be authorized.   Information pertaining to state authorization can be found here

Please note, each state and/or agency has a specific process for handling complaints. If a student wishes to file a complaint, they must review the information on the applicable agency's website and follow that agency's established process.  Many states require that students first attempt to work with the institution to address their concerns before filing a formal complaint at the state level.

Accreditor

DeVry University is accredited by The Higher Learning Commission (HLC), www.hlcommission.org. Keller Graduate School of Management is included in this accreditation. Students who wish to file a complaint with the HLC may do so by completing the webform available on their website here.

Alabama

Students who wish to file a complaint in Alabama may do so with the Alabama Community College System. The student must submit the complaint in writing by completing a form available on the department’s website.

 

Alabama Community College System.
Private School Licensure Division  
P.O. Box 302130
Montgomery, AL 36130-2130
https://www.accs.edu/about-accs/private-school-licensure/complaints/

Alaska

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Students who wish to file a complaint in Alaska may also do so through the Consumer Protection Unit of the Attorney General’s office by completing the standard consumer complaint form available on the website below.

 

Alaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501-5903|
In Anchorage: 907-269-5200
Outside Anchorage:
1-888-576-2529
[email protected]
https://law.alaska.gov/pdf/consumer/FORM_complaint.pdf

Arizona

Students enrolled at an Arizona campus who wish to file a complaint in Arizona may do so with the Arizona State Board for Private Postsecondary Education by completing the student complaint form located on the website below.

 

Arizona State Board for Private Postsecondary Education
1740 W. Adams St. Suite 3008
Phoenix, AZ 85007
Phone: 602-542-5709
https://ppse.az.gov/student-complaint-procedure


Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

Arkansas

Students who wish to file a complaint in Arkansas may do so with the Arkansas Division of Higher Education by completing the grievance form available on the website below.

 

Arkansas Division of Higher Education
Coordinating Board
101 E. Capitol Ave., Suite 300
Little Rock, AR 72201

[email protected]
https://adhe.edu/students-parents/student-grievance-form

California

Students who wish to file a complaint in California may do so with the California Bureau of Private Postsecondary Education by completing the form available on the website below.

 

California Bureau of Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
Phone: 916-431-6959 
(800): 1-888-370-7589 
FAX: 916-263-1895
[email protected]
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Colorado

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

Connecticut

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Connecticut may do so with the Department of Consumer Protection office by completing the webform located on the website below.

 

Department of Consumer Protection
Complaint Center
450 Columbus Boulevard, Suite 901
Hartford, CT 06103 or
[email protected]  or dcp@[email protected]
https://portal.ct.gov/DCP/Complaint-Center/Consumers---Complaint-Center  
Consumer Complaint Hotline: 800-842-2649

Delaware

Students who wish to file a complaint in Delaware may do so with the Delaware Department of Education, Higher Education Office by completing the form available on the website below.

 

Delaware Higher Education Office
Townsend Building
401 Federal St. #2
Dover, DE 19901
Phone: 302-735-4120
[email protected]

 

Additionally, students who wish to file a complaint in Delaware may do so with the Consumer Protection Unit of the Department of Justice of the State of Delaware by completing a form and by providing required documentation. The website below outlines the process to filing a consumer complaint.


Consumer Protection Unit
Department of Justice
State of Delaware
820 N. French Street, 5th Floor
Wilmington, DE 19801
Phone: 302-577-8600 
Fax: 302-577-6499
[email protected] 
https://attorneygeneral.delaware.gov/fraud/cpu/complaint/

District of Columbia

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in the District of Columbia may do so with the Office of Attorney General by completing the webform located on the website below.

 

Government of the District of Columbia
Office of the Attorney General 
440 6th Street, NW
Washington, DC 20001
OAG Consumer Protection Hotline: (202) 442-9828
Fax: 202-741-8789 
www.oag.dc.gov     
http://oag.dc.gov/service/submit-consumer-complaint

Florida

Students enrolled at a Florida campus who wish to file a complaint in Florida may do so with the Florida Department of Education by writing a letter or sending an email to the department. Please see the website below for the required information necessary to file a complaint.

 

Florida Department of Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Email:  [email protected]
Fax: 850-245-3238
[email protected]
https://www.fldoe.org/about-us/office-of-the-inspector-general/file-a-complaint.stml

 

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

Georgia

Students who wish to file a complaint in Georgia may do so with the Georgia Nonpublic Postsecondary Education Commission by completing the webform available on the website below.

 

State of Georgia 
Nonpublic Postsecondary Education Commission
2082 East Exchange Place 
Suite 220
Tucker, GA 30084-5305 
Phone: 770-414-3300
https://gnpec.georgia.gov/webform/gnpec-student-complaint-form

Hawaii

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.


Additionally, students who wish to file a complaint in Hawaii may do so with the State of Hawaii Office of Consumer Protection by completing the form available on the website below.

 

State of Hawaii Office of Consumer Protection
Department of Commerce and Consumer Affairs
235 South Beretania Street, Room 801
Honolulu, Hawaii  96813-2419
Phone: 808-586-2630
FAX: 808-586-2640
www.hawaii.gov/dcca/ocp  
http://cca.hawaii.gov/ocp/consumer-complaint/

Idaho

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

Illinois

Students who wish to file a complaint in Illinois may do so with the Illinois Board of Higher Education by registering a new complaint using the form available on the website below.

 

Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333, 
Springfield, IL 62701-1377 
https://complaints.ibhe.org/

 

Additionally, students who wish to file a complaint in Illinois may do so with the Illinois Attorney General by completing the form available on the website below.

 

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street Springfield, IL 62701
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
Consumer Fraud Hotline: 800-243-0618 

Indiana

Students who wish to file a complaint in Indiana may do so with the Indiana Commission for Higher Education by completing the form available on the website below.

 

Indiana Commission for Higher Education
Attn: Complaints
101 West Ohio Street, Suite 300
Indianapolis, IN 46204-4206
www.che.in.gov
https://www.in.gov/che/student-complaints/

 

Additionally, students who wish to file a complaint in Indiana may do so with the Indiana Office of the Attorney General by completing the form located on the website below.

 

Office of the Indiana Attorney General
Consumer Protection Division
Government Center South, 5th Floor
302 W. Washington Street
Indianapolis, IN 46204
Phone: 317.232.6201
www.IndianaConsumer.com
https://www.in.gov/attorneygeneral/consumer-protection-division/file-a-complaint/

Iowa

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Iowa may do so with the Bureau of Iowa College Aid, Iowa Department of Education by completing the webform located on the website below.

 

Bureau of Iowa College Aid
Iowa Department of Education

400 E. 14th St., Des Moines, IA 50319 https://educate.iowa.gov/higher-ed/student-complaints

Kansas

Students who wish to file a complaint in Kansas may do so with the Kansas Board of Regents by completing the webform located on the website below.

 

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368 
Phone: 785-430-4240
https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky

Students who wish to file a complaint in Kentucky may do so with the Kentucky Council on Postsecondary Education by completing the webform on the website below.

 

Kentucky Council on Postsecondary Education
100 Airport Rd., 3rd Floor
Frankfort, KY 40601
502.573.1555
https://cpe.ky.gov/campuses/complaintform.html

 

Additionally, students who wish to file a complaint in Kentucky may do so with the Kentucky Commission on Proprietary Education by completing the form available on the website below.

 

Kentucky Commission on Proprietary Education
500 Mero Street, 4th Floor
Lexington, KY 40501
Phone: 502-564-4185
[email protected]
https://kcpe.ky.gov/Documents/FormtoFileaComplaint.pdf

 

Additionally, students who wish to file a complaint in Kentucky may do so with the Office of the Attorney General by completing the form available on the website below or by calling the hotline indicated below.

 

Office of the Attorney General
Consumer Protection Division
1024 Capital Center Drive, Suite 200
Frankfort, KY 40601
Phone: 502-696-5389 
Hotline: 888-432-9257
[email protected]
https://ag.ky.gov/Resources/Consumer-Resources/Consumers/Pages/Consumer-Complaints.aspx

Louisiana

Students who wish to file a complaint in Louisiana may do so with the Louisiana Board of Regents by submitting a written complaint to the Board of Regents.

 

Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
Phone: 225-342-4253
https://www.laregents.edu/student-complaint-process/

Maine

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Maine may do so with the Attorney General’s Consumer Information and Mediation department by completing the webform on the website below.

 

Attorney General's Consumer Information and Mediation 
6 State House Station
Augusta, ME 04333
Phone: 800-436-2131
[email protected]
https://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland

Students who wish to file a complaint in Maryland may do so with the Maryland Higher Education Commission. Students will complete the form available on the website below and send it via email.

 

Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Phone: 410-767-3300

Toll Free: 800-974-0203 (if calling outside of the Baltimore City area)

[email protected]

https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx

 

Additionally, students who wish to file a complaint in Maryland may do so with the Maryland Attorney General by filing a complaint through a webform located on the website below. Students may also call the hotline listed below to file a complaint.

 

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Phone: 410-528-8662 / 888-742-0823 (toll free)
https://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx

Massachusetts

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

Michigan

Students who wish to file a complaint in Michigan may do so with the BureauMichigan Department of Labor & Economic Opportunity Bureau by completing the form available on the website below.

 

Michigan Department of Licensing and Regulatory AffairsLabor & Economic Opportunity
CSCL/Enforcement DivisionEmployment & Training, Post-Secondary Schools P.O. Box 30726
Lansing, MI 48907

517-335-4000

https://www.michigan.gov/leo/bureaus-agencies/wd/pss

 

Additionally, students who wish to file a complaint in Michigan may do so with the Michigan Department of Attorney General by filing a complaint through a webform located on the website below.

 

Michigan Department of Attorney General
Consumer Protection Division
525 W. Ottawa St.
Lansing, MI 48906
517.373.1140
https://www.michigan.gov/ag/complaints
https://secure.ag.state.mi.us/complaints/consumer.aspx

Minnesota

Residents of this state who are enrolled in an online program:

Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

Mississippi

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Mississippi Office of Attorney General by completing the webform available on the website below.

 

Consumer Protection Division
Office of the Attorney General
State of Mississippi
550 High Street
Jackson, Mississippi 39201
Phone: 601-359-4230
https://www.ago.state.ms.us/contact/(email)
https://www.ago.state.ms.us/divisions/consumer-protection/consumer-complaint-form/

Missouri

In accordance with guidance from the Missouri Department of Higher Education and Workforce Development, students who wish to file a complaint in Missouri must exhaust all informal and formal institutional processes, including both campus processes and any applicable system processes, as a prerequisite to filing any formal complaint with the MDHEWD pursuant to their policy.

 

Once all other processes are exhausted, students are instructed by the MDHEWD to contact them at 573-526-1577 to begin their formal process. 

 

Missouri Department of Higher Education and Workforce Development
301 W. High Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Phone: 573-751-2361
[email protected]  
https://dhewd.mo.gov/contactus.php

 

Additionally, students who wish to file a complaint in Missouri may do so with the Missouri Attorney General by contacting the consumer protection hotline listed below. 

 

Missouri Attorney General
Supreme Court Building
207 W. High St.
P.O. Box 899
Jefferson City, MO 65102
Phone: 573-751-3321
Consumer Protection Hotline: 800-392-8222
Fax: 573-751-0774
https://ago.mo.gov/get-help/programs-services-from-a-z/consumer-complaints/

Montana

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Montana may do so with the Montana Department of Justice by completing the webform or paper form available on the website below.

 

Montana Department of Justice
Office of Consumer Protection
P.O. Box 200151 Helena, MT
59620-0151
[email protected]
Phone: 406-444-4500 
800-481-6896
https://dojmt.gov/consumer/consumer-complaints/

Nebraska

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Nebraska may do so with the Attorney General’s office by completing the webform located on the website below.

 

Consumer Mediation Center
Attorney General's Office
2115 State Capitol
Lincoln, NE 68509
Phone: 800-727-6432
[email protected]
https://protectthegoodlife.nebraska.gov/file-consumer-complaint

Nevada

Students enrolled at a Nevada campus who wish to file a complaint in Nevada may do so with the Nevada Commission on Postsecondary Education by completing the form available on the website below.

 

Nevada Commission on Postsecondary Education
2800 E. St. Louis
Las Vegas, Nevada 89104
Phone: 702-486-7330

 

https://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial%202021.pdf
https://cpe.nv.gov/Students/Students_Home/


Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

New Hampshire

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

New Jersey

Students enrolled at a New Jersey campus who wish to file a complaint in New Jersey may do so with the New Jersey Office of the Secretary of  Higher Education. The website contains information on the process to file a complaint based on the nature of the complaint.

 

Office of the Secretary of Higher Education
1 John Fitch Plaza, 10th Floor,
PO Box 542
Trenton, NJ 08625-0542
Phone: 609-292-4310
Fax: 609-292-7225
https://www.state.nj.us/treas/highereducation/contactus.shtml
https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

 

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in New Jersey may do so with the Office of Consumer Protection by calling the service center at the number below.

 

New Jersey Division of Consumer Affairs
Office of Consumer Protection
124 Halsey Street
Newark, New Jersey 07101
Consumer Service Center: 973-504-6200
https://www.njconsumeraffairs.gov/Pages/Consumer-Complaints.aspx
https://www20.state.nj.us/lps/LPSCA_COMPL/docs/ocp.pdf

New Mexico

Students who wish to file a complaint in New Mexico may do so with the New Mexico Higher Education Department by completing the form located on the website below.

 

New Mexico Higher Education Department
Private Postsecondary Schools Division
2044 Galisteo St., Suite 4
Santa Fe, NM 87505-2100
Phone: 505-476-8400
https://hed.nm.gov/students-parents/student-complaints

New York

Students who wish to file a complaint in New York may do so with the New York State Education Department. The website below contains information on the process to file a complaint based on the nature of the complaint.
 

Office of College and University Evaluation,
New York State Education Department
89 Washington Avenue
Room 969 EBA 
Albany, NY 12234 
Phone: 518-474-1551  
Fax: 518-486-2779
[email protected]
https://www.nysed.gov/college-university-evaluation/complaints

 

Additionally, a student who wishes to file a complaint in New York may do so with the New York Department of State, Division of Consumer Protection by completing the webform located on the website below.

 

New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Avenue
Albany, New York 12231—0001
Consumer Assistance Hotline: 518-474-8583 or 800-697-1220

North Carolina

Students who wish to file a complaint in North Carolina may do so with the University of North Carolina System by completing the form available on the website below.

 

North Carolina Post-Secondary Education Complaints
223 S. West Street, Suite 1800
Raleigh, NC 27603
or email [email protected]
https://www.northcarolina.edu/post-secondary-education-complaints/

 

Additionally, students who wish to file a complaint in North Carolina may do so with the North Carolina Department of Justice by completing the form available on the website below, by contacting the department by mail using the consumer complaint form available at the website below, or by contacting the department at the phone number below.

 

North Carolina Department of Justice
Consumer Protection Division Attorney General's Office Mail Service Center 9001
Raleigh, NC 27699-9001
Phone: 1-877-5-NO-SCAM
https://ncdoj.gov/file-a-complaint/

 

The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form.

 

For more information contact:

 

North Carolina Post-Secondary Education Complaints
223 S. West Street, Suite 1800
Raleigh, NC 27603
(919) 962-4550

 

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058. If you choose to mail a complaint, please use the following address:


Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

North Dakota

Students who wish to file a complaint in North Dakota may do so with the North Dakota Office of Attorney General by completing the webform located on the website below.

 

North Dakota University System
10th Floor, State Capitol
600 E. Boulevard Ave, Dept 215
Bismarck, ND 58505
[email protected]

 

Additionally, students who wish to file a complaint in North Dakota may do so with the North Dakota Office of Attorney General by completing the webform located on the website below.

 

North Dakota Consumer Protection Division
Office of Attorney General
1720 Burlington Drive, Ste C
Bismarck, ND 58504-7736
https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints

Ohio

Students who wish to file a complaint in Ohio may do so with the Ohio Department of Higher Education by completing the webform available on the website below.

 

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Phone: 614-466-6000
https://www.ohiohighered.org/students/complaints

 

Additionally, students who wish to file a complaint in Ohio may do so with the Ohio Attorney General by completing the webform available on the website below. 

 

Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th  Floor
Columbus, OH 43215
Phone: 800-282-0515
https://highered.ohio.gov/students/current-college-students/student-complaints

Oklahoma

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Oklahoma may do so with the Oklahoma Office of the Attorney General by contacting the phone number or email below.

 

Oklahoma Office of the Attorney General
Public Protection Unit
Attn: Investigative Analyst
313 N.E. 21st Street
Oklahoma City, OK 73105
Phone: 405-521-2029
Email: [email protected]
https://www.oag.ok.gov/sites/g/files/gmc766/f/2019consumercomplaintform.pdf

Oregon

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint may do so with the Oregon Department of Justice by submitting the webform available on the website below.

 

Oregon Department of Justice
Consumer Protection Section 
1162 Court St. NE
Salem, OR 97301
Salem: 503-378-4320 
Portland: 503-229-5576 
Toll-Free: 1-877-877-9392 
Email: [email protected]
https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en

Pennsylvania

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Pennsylvania may do so with the Pennsylvania Office of the Attorney General by completing the webform located on the website below.

 

Pennsylvania Office of Attorney General
Bureau of Consumer Protection
15th  Floor, Strawberry Square
Harrisburg, PA 17120
Phone: 800-441-2555
https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/

Puerto Rico

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Puerto Rico may do so with the Puerto Rico Department of Justice by submitting a written complaint.

 

Puerto Rico Department of Justice
Apartado 9020192
San Juan, PR 00902-0192 
http://www.justicia.pr.gov/

Rhode Island

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Rhode Island may do so with the Rhode Island Department of Attorney General by completing the webform located on the website below.

 

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Phone: 401-274-4400 
http://www.riag.ri.gov/ConsumerProtection/About.php

South Carolina

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in South Carolina may do so with the South Carolina Attorney General by submitting a form available on the website below.,

 

South Carolina Attorney General
Rembert Dennis Building
1000 Assembly Street, Room 519
Columbia, SC 29201
Phone: 1-803-734-3970
http://www.scag.gov/registering-a-complaint

South Dakota

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.


Additionally, students who wish to file a complaint in South Dakota may do so with the South Dakota Office of Attorney General by submitting the webform located on the website below.

 

South Dakota Office of Attorney General 
Division of Consumer Protection
1302 E Hwy 14, Suite 3
Pierre, SD 57501-8053
Phone: 1-800-300-1986
(In-State) 605-773-4400  
https://consumer.sd.gov/complaintform.aspx

Tennessee

Students who wish to file a complaint in Tennessee may do so with the Tennessee Higher Education Commission by submitting a Request for Complaint Review Form available on the website below.
 

Tennessee Higher Education Commission
312 Rosa Parks Ave, 9th Floor
Nashville, TN 37243
Phone: 615-741-3605
https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

 

Additionally, students who wish to file a complaint in Tennessee may do so with the Tennessee Attorney General by submitting a complaint form available on the website below.

Office of the Attorney General and Reporter
P.O. Box 20207
Nashville, TN 37202-0207
Phone: 615-741-3491
https://www.tn.gov/attorneygeneral/working-for-tennessee/file-a-consumer-complaint.html

Texas

Students who wish to file a complaint in Texas may do so with the Texas Workforce Commission by completing the form located on the website below.

 

Texas Workforce Commission
Career Schools and Colleges 
101 East 15th Street, Room 226T
Austin, Texas 78778-0001
Phone: 800-628-5115
[email protected]

Additionally, students who wish to file a complaint in Texas may do so with the Texas Higher Education Coordinating Board. For information on the multiple ways to file a complaint and the process for reviewing complaints, please visit the website below.

 

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Office of General Counsel
P.O. Box 12788
Austin, TX 78711-2788
[email protected] 
https://www.highered.texas.gov/links/student-complaints/

 

Additionally, students who wish to file a complaint in Texas may do so with the Office of Attorney General by completing the webform available on the website below.

 

Office of Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint

 

Regulatory Rules governing student complaints in Texas can be found at
http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Utah

Students who wish to file a complaint in Utah may do so with the Utah Department of Commerce, Division of Consumer Protection by  submitting a written complaint and supporting documentation to the address or fax below.

 

Utah Department of Commerce
Division of Consumer Protection
PO Box 146704
Salt Lake City, Utah 84114
Fax: 801-530-6001
https://dcp.utah.gov/contact.html

 

Students who wish to file a complaint in Utah may complete the webform available on the website below.
https://db.dcp.utah.gov/complaints.html

 

Additionally, students who wish to file a complaint in Utah may do so with the Utah Office of the Attorney General by completing the webform available on the website below.

 

Utah Attorney General's Office
Utah State Capitol
PO Box 142320
Salt Lake City, UT 84114-2320
[email protected]
https://attorneygeneral.utah.gov/contact/complaint-form/

Vermont

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Vermont may do so with the Vermont Attorney General’s Office by completing the webform available on the website below.

 

Vermont Attorney General’s Office 
109 State Street
Montpelier, VT 05609
[email protected]   

 

Consumer Hotline:
Toll Free in VT 800-649-2424 or 802-656-3183
https://ago.vermont.gov/cap/get-help-consumer-complaint

Virginia

Students who wish to file a complaint in Virginia may do so with the State Council of Higher Education for Virginia by completing the Student Complaint Form available on the website below.

 

State Council of Higher Education for Virginia
101 N. 14th  St., 10th  Floor
James Monroe Building
Richmond, VA 23219
Phone: 804-225-2600
[email protected]  
https://www.schev.edu/students/resources/student-complaints

 

Additionally, students who wish to file a complaint in Virginia may do so with the State Council of Higher Education for Virginia by completing the webform available on the website below.

 

Attorney General of the Commonwealth of Virginia
202 North Ninth Street
Richmond, Virginia 23219
Phone: 804-786-2071
https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint

Washington

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Washington may do so with the Washington State Office of the Attorney General by completing the general consumer complaint form and/or contact forms that are linked below.

 

Washington State
Office of the Attorney General
1125 Washington Street SE
P.O. Box 40100
Olympia, WA 98504-0100
https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection (contact form)
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx (general consumer complaint form)

West Virginia

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in West Virginia may do so with the West Virginia Office of the Attorney General by following the instructions, applicable to the type of complaint the student wishes to file, on the website below.

 

West Virginia Office of the Attorney General
Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326
Consumer Protection Hotline: 1-800-368-8808
https://ago.wv.gov/consumerprotection/Pages/default.aspx

Wisconsin

Students who wish to file a complaint in Wisconsin may do so with Wisconsin’s Department of Safety and Professional Services Educational Approval Program by completing the form located on the website below.

 

Department of Safety and Professional Services
Educational Approval Program
4822 Madison Yards Way, 3rd Floor
Madison, WI 53705
Phone: 608-266-2112
Email: [email protected]
https://dsps.wi.gov/Pages/Programs/EducationalApproval/EAPFileAComplaint.aspx

 

Additionally, students who wish to file a complaint in Wisconsin may do so with the Wisconsin Department of Justice by completing the webform available on the website below.

 

Wisconsin Department of Justice
Attorney General
PO Box 7857
Madison, WI 53707-7857
Phone: 608-266-1221

 

General Consumer Complaint Line: 1-800-422-7128
https://www.doj.state.wi.us/dls/consumer-protection

Wyoming

Residents of this state who are enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system https://complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Ste. 333, Springfield, IL 62701-1377.

 

Additionally, students who wish to file a complaint in Wyoming may do so with the Office of the Attorney General by completing the form located on the website below.

 

Office of the Attorney General
Consumer Protection and Antitrust  Unit
109 State Capitol
Cheyenne, WY 82002
307.777.6397
[email protected]
https://ag.wyo.gov/law-office-division/consumer-protection-and-antitrust-unit/consumer-complaints

Note: This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of what agencies regulate the institution or in what states the institution is licensed or required to be licensed. States, through the relevant agencies or Attorney Generals Offices, will accept complaints regardless of whether the institution is required to be licensed in that state.

February 2024, DeVry University, Regulatory Affairs