Student Complaint Procedure
Institutional Student Complaint Procedure
In general, all students should first attempt to resolve concerns orally or in writing with the individual(s) most directly connected to their complaints. If that is not appropriate or successful, students attending onsite should direct their concerns to the Student Central manager or to the academic excellence specialist at the location they attend. A student attending online should file their complaint with Student Central. A complaint should be filed by the student as soon as possible so that they can be addressed contemporaneously by DeVry. Online Students can contact their student support advisor by calling 877-496-9050 and selecting the option for Student Central.
For all students, complaints involving allegations of disability or sex-based discrimination or harassment should be filed with the Title IX coordinator (see Title IX Information). All other complaints of discrimination or harassment should be filed with the Complaint Administrator for the location they attend. The Complaint Administrator may partner with Human Resources when addressing the discrimination or harassment complaint. Please refer to the student handbook for more details.
Accreditor and State Agency Complaint Information
Federal regulations issued by the U.S. Department of Education require institutions to provide to students or prospective students contact information needed to file a complaint with its accrediting agency and with relevant state agencies. This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico. It should not be construed as informative of what agencies regulate DeVry University or in what states the institution is authorized or required to be authorized. Information pertaining to state authorization can be found here.
Please note, each state and/or agency has a specific process for handling complaints. If a student wishes to file a complaint, they must review the information on the applicable agency's website and follow that agency's established process. Many states require that students first attempt to work with the institution to address their concerns before filing a formal complaint at the state level.
Accreditor
DeVry University is accredited by The Higher Learning Commission (HLC), www.hlcommission.org. Keller Graduate School of Management is included in this accreditation. Students who wish to file a complaint with the HLC may do so by completing the webform available on their website here.
Alabama
Students who wish to file a complaint in Alabama may do so with the AlabamaDepartment of Postsecondary Education. The student must submit the complaint in writing by completing a form available on the department’s website.
Alabama Department of Postsecondary Education
Private School Licensure Division
P.O. Box 302130
Montgomery, AL 36130-2130
https://www.accs.edu/about-accs/private-school-licensure/complaints/
Alaska
Students who wish to file a complaint in Alaska may do so with the Alaska Commission on Postsecondary Education by requesting a complaint form through the commission’s website and returning the completed form to the address below.
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
https://acpe.alaska.gov/ConsumerProtection
Students who wish to file a complaint in Alaska may also do so through the Consumer Protection Unit of the Attorney General’s office by completing the standard consumer complaint form available on the website below.
Alaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501-5903|
In Anchorage: 907-269-5200
Outside Anchorage:
1-888-576-2529
attorney.general@alaska.gov
www.law.alaska.gov/consumer
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf
Arizona
Students who wish to file a complaint in Arizona may do so with the Arizona State Board for Private Postsecondary Education by completing the student complaint form located on the website below.
Arizona State Board for Private Postsecondary Education
1740 W. Adams St. Suite 3008
Phoenix, AZ 85007
Phone: 602-542-5709
https://ppse.az.gov/complaint
Arkansas
Students who wish to file a complaint in Arkansas may do so with the Arkansas Division of Higher Education by completing the grievance form available on the website below.
Arkansas Division of Higher Education
Coordinating Board
423 Main Street, Suite 400
Little Rock, AR 72201
ADHE_Info@adhe.edu
https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form
Students who wish to file a complaint in Arkansas may also do so with the Arkansas State Board of Private Career Education by completing the form available on the website below.
Arkansas State Board of Private Career Education
423 Main St., Suite 400
Little Rock, AR 72201
sbpce@arkansas.gov
https://sbpce.wufoo.com/forms/form-8040-complaint-form/
California
Students who wish to file a complaint in California may do so with the California Bureau of Private Postsecondary Education by completing the form available on the website below.
California Bureau of Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
Phone: 916-431-6959
(800): 1-888-370-7589
FAX: 916-263-1895
dca@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf
Colorado
Students who wish to file a complaint in Colorado may do so with the Colorado Department of Higher Education by following the department’s instructions available on the website below.
Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
Phone: 303-862-3001
Fax: 303-996-1329
https://highered.colorado.gov/filing-student-complaint-concerning-private-non-public-institution
Connecticut
Students who wish to file a complaint in Connecticut may do so with the state agency responsible for authorization. For DeVry University, this would be the Illinois Board of Higher Education.
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333,
Springfield, IL 62701-1377
http://complaints.ibhe.org/
Students with an unresolved complaint may file a formal complaint with the Connecticut Office of Higher Education.
Office of Higher Education
450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
Phone: 860 -947-1800
www.ctohe.org
https://www.ctohe.org/StudentComplaints.shtml
pcs@ctohe.org
Department of Consumer Protection
Complaint Center
450 Columbus Boulevard, Suite 901
Hartford, CT 06103 or
dcp.complaints@ct.gov or dcp@frauds@ct.gov
https://portal.ct.gov/DCP/Complaint-Center/Consumers---Complaint-Center
Consumer Complaint Hotline: 800-842-2649
Delaware
Students who wish to file a complaint in Delaware may do so with the Consumer Protection Unit of the Department of Justice of the State of Delaware by completing a form and by providing required documentation. The website below outlines the three step process to filing a consumer complaint.
Consumer Protection Unit
Department of Justice
State of Delaware
820 N. French Street, 5th Floor
Wilmington, DE 19801
Phone: 302-577-8600
Fax: 302-577-6499
consumer.protection@state.de.us
https://attorneygeneral.delaware.gov/fraud/cpu/complaint/
Delaware Higher Education Office
Townsend Building
401 Federal St. #2
Dover, DE 19901
Phone: 302-735-4120
dheo@doe.k12.de.us
District of Columbia
Students who wish to file a complaint in the District of Columbia may do so with the Higher Education Licensure Commission by providing supporting documentation and completing a form available on the website below.
District of Columbia
Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE
Fifth Floor
Washington, DC 20002
Phone: 202-727 6436
http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
Government of the District of Columbia
Office of the Attorney General
441 4th Street, NW
Suite 600 South
Washington, DC 20001
OAG Consumer Protection Hotline: (202) 442-9828
Fax: 202-741-8789
www.oag.dc.gov
http://oag.dc.gov/service/submit-consumer-complaint
Florida
Students who wish to file a complaint in Florida may do so with the Florida Department of Education by writing a letter or sending an email to the department. Please see the website below for the required information necessary to file a complaint.
Florida Department of Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Email: cieinfo@fldoe.org
Fax: 850-245-3238
Commissioner@fldoe.org
https://www.fldoe.org/about-us/office-of-the-inspector-general/file-a-complaint.stml
Georgia
Students who wish to file a complaint in Georgia may do so with the Georgia Nonpublic Postsecondary Education Commission by completing the webform available on the website below.
State of Georgia
Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Suite 220
Tucker, GA 30084-5305
Phone: 770-414-3300
https://gnpec.georgia.gov/webform/gnpec-student-complaint-form
Hawaii
Students who wish to file a complaint in Hawaii may do so with the State of Hawaii Office of Consumer Protection by completing the form available on the website below.
State of Hawaii Office of Consumer Protection
Department of Commerce and Consumer Affairs
235 South Beretania Street, Room 801
Honolulu, Hawaii 96813-2419
Phone: 808-586-2630
FAX: 808-586-2640
www.hawaii.gov/dcca/ocp
http://cca.hawaii.gov/ocp/consumer-complaint/
Idaho
Students who wish to file a complaint in Idaho may do so with the Idaho State Board of Education by completing the form available on the website below.
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street, 3RD Floor
P.O. Box 83720 Boise, ID 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois
Students who wish to file a complaint in Illinois may do so with the Illinois Board of Higher Education by registering a new complaint using the form available on the website below.
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333,
Springfield, IL 62701-1377
https://complaints.ibhe.org/
Additionally, students who wish to file a complaint in Illinois may do so with the Illinois State Board of Education by completing the form available on the website below.
Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://complaints.ibhe.org/register.aspx
Additionally, students who wish to file a complaint in Illinois may do so with the Illinois Attorney General by completing the form available on the website below.
Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street Springfield, IL 62701
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
Consumer Fraud Hotline: 800-243-0618
Indiana
Students who wish to file a complaint in Indiana may do so with the Indiana Commission for Higher Education by completing the form available on the website below.
Indiana Commission for Higher Education
Attn: Complaints
101 West Ohio Street, Suite 300
Indianapolis, IN 46204-1984
https://www.in.gov/che/2744.htm
Iowa
Students who wish to file a complaint in Iowa may do so
with the Iowa College Student Aid Commission by completing
the webform located on the website below.
Iowa College Student Aid Commission
475 SW Fifth St., Suite D
Des Moines, IA 50309
Phone: 877-272-4456
https://www.iowacollegeaid.gov/StudentComplaintForm
Kansas
Students who wish to file a complaint in Kansas may do so with the Kansas Board of Regents by completing the webform located on the website below.
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Phone: 785-296-3421
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
Kentucky
Students who wish to file a complaint in Kentucky may do so with the Kentucky Council on Postsecondary Education by completing the webform on the website below.
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. Suite 320
Frankfort, KY 40601
cpeconsumercomplaint@ky.gov
http://cpe.ky.gov/campuses/consumer_complaint.html
Additionally, students who wish to file a complaint in Kentucky may do so with the Kentucky Commission on Proprietary Education by completing the form available on the website below.
Kentucky Commission on Proprietary Education
300 Sower Boulevard
Frankfort, KY 40601
Phone: 502-564-4185
kcpe@ky.gov
http://kcpe.ky.gov/forms/FormtoFileaComplaint.pdf
Additionally, students who wish to file a complaint in Kentucky may do so with the Office of the Attorney General by completing the form available on the website below or by calling the hotline indicated below.
Office of the Attorney General
Consumer Protection Division
1024 Capital Center Drive, Suite 200
Frankfort, KY 40601
Phone: 502-696-5389
Hotline: 888-432-9257
Consumer.protection@ag.ky.gov
https://ag.ky.gov/Resources/Consumer-Resources/Consumers/Pages/Consumer-Complaints.aspx
Louisiana
Students who wish to file a complaint in Louisiana may do so with the Louisiana Board of Regents by submitting a written complaint to the Board of Regents.
Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70821-3677
Phone: 225-342-4253
https://regents.la.gov/students-parents/student-complaint-process/
Maine
Students who wish to file a complaint in Maine may do so with the Attorney General’s Consumer Information and Mediation department by completing the webform on the website below.
Attorney General's Consumer Information and Mediation
6 State House Station
Augusta, ME 04333
Phone: 800-436-2131
consumer.mediation@maine.gov
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
https://www.maine.gov/doe/about/contact/complaint
Voice: 207-624-6600
Fax: 207-624-6700
Maryland
Students who wish to file a complaint in Maryland may do so with the Maryland Attorney General by filing a complaint through a webform located on the website below. Students may also call the hotline listed below to file a complaint.
Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Phone: 410-528-8662 / 888-742-0823 (toll free)
http://www.oag.state.md.us/consumer/complaint.htm
Massachusetts
Students who wish to file a complaint in Massachusetts may do so with the Massachusetts Department of Higher Education by completing the form available on the website below.
Massachusetts Department of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
https://www.mass.edu/forstufam/complaints/complaints.asp
Michigan
Students who wish to file a complaint in Michigan may do so
with the Corporations, Securities & Commercial Licensing Bureau
by completing the form available on the website below.
Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
P.O. Box 30018
Lansing, MI 48909
The Statement of Complaint and related forms may be obtained
at www.michigan.gov/pss under Consumer Information, or you
may request a form and information by telephone at 517-241-9223.
https://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf
Mississippi
Students who wish to file a complaint in Mississippi may do so with the Mississippi Commission on College Accreditation by completing the form available on the website below.
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
Phone: 601-432-6372
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Additionally, students who wish to file a complaint in Mississippi may do so with the Mississippi Commission of Proprietary Schools and College Registration by completing the form available on the website below.
Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211
Phone: 601-432-6185
https://www.mccb.edu/sites/mccb/files/Proprietary%20Schools/Student%20and%20Consumer%20Information/Complaint%20Procedure.pdf
Additionally, students who wish to file a complaint in Mississippi may do so with the Mississippi Commission of Proprietary Schools and College Registration by completing the webform available on the website below.
Consumer Protection Division
Office of the Attorney General
State of Mississippi
550 High Street
Jackson, Mississippi 39225-2947
Phone: 601-359-4230
http://www.ago.state.ms.us/index.php/contact (email)
https://www.ago.state.ms.us/divisions/consumer-protection/consumer-complaint-form/
Missouri
In accordance with guidance from the Missouri Department of Higher Education and Workforce Development, students who wish to file a complaint in Missouri must exhaust all informal and formal institutional processes, including both campus processes and any applicable system processes, as a prerequisite to filing any formal complaint with the MDHEWD pursuant to their policy.
Once all other processes are exhausted, students are instructed by the MDHEWD to contact them at 573-526-1577 to begin their formal process.
Students who wish to file a complaint in Missouri may do so with the Missouri Attorney General by contacting the consumer protection hotline listed below.
Missouri Attorney General
Supreme Court Building
207 W. High St.
P.O. Box 899
Jefferson City, MO 65102
Phone: 573-751-3321
Consumer Protection Hotline: 800-392-8222
Fax: 573-751-0774
https://ago.mo.gov/app/consumercomplaint
Additionally, students who wish to file a complaint in Missouri may do so with the Illinois Board of Higher Education by registering a new complaint using the form available on the website below.
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333,
Springfield, IL 62701-1377
http://complaints.ibhe.org/
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Phone: 573-751-2361
info@dhe.mo.gov
https://dhe.mo.gov/contactus.php
Montana
Students who wish to file a complaint in Montana may do so with the Montana Department of Justice by completing the webform or paper form available on the website below.
Montana Department of Justice
Office of Consumer Protection
P.O. Box 200151 Helena, MT
59620-0151
contactocp@mt.gov
Phone: 406-444-4500
800-481-6896
https://dojmt.gov/consumer/consumer-complaints/
Montana University System
Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
https://mus.edu/che/arsa/StateAuthorization/Students.asp
Nebraska
Students who wish to file a complaint in Nebraska may do so with Nebraska’s Coordinating Commission for Postsecondary Education. The website below contains instructions on how to file a complaint based upon the nature of the complaint.
Nebraska’s Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Phone: 402-471-2847
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Additionally, students who wish to file a complaint in Nebraska may do so with Nebraska Department of Education by completing the form available on the website below.
Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 94987
Lincoln, NE 68509-4987
Phone: 402-471-2295
www.education.ne.gov/PPCS/PDF%20Folders/PDF%20Documents/PPCS%20Forms/PPCS_Complaintform.pdf
Additionally, students who wish to file a complaint in Nebraska may do so with the Attorney General’s office by completing the webform located on the website below.
Consumer Mediation Center
Attorney General's Office
2115 State Capitol
Lincoln, NE 68509
Phone: 800-727-6432
ago.consumer@nebraska.gov
https://protectthegoodlife.nebraska.gov/file-consumer-complaint
Nevada
Students who wish to file a complaint in Nevada may do so with the Nevada Commission on Postsecondary Education by completing the form available on the website below.
Nevada Commission on Postsecondary Education
2800 E. St. Louis
Las Vegas, Nevada 89104
Phone: 702-486-7330
http://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial(1).doc
http://cpe.nv.gov/Students/Students_Home/
New Hampshire
Students who wish to file a complaint in New Hampshire may do so with the New Hampshire Department of Education by completing the webform located on the website below.
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
https://www.education.nh.gov/pathways-education/higher-education-new-hampshire
https://my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx
New Jersey
Students who wish to file a complaint in New Jersey may do so with the New Jersey Commission on Higher Education. The website contains information on the process to file a complaint based on the nature of the complaint.
New Jersey Commission on Higher Education
Office of the Secretary of Higher Education
1 John Fitch Plaza,
10th Floor, PO Box 542
Trenton, NJ 08625-0542
Phone: 609-292-4310
Fax: 609-292-7225
https://www.state.nj.us/treas/highereducation/contactus.shtml
https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
Additionally, students who wish to file a complaint in New Jersey may do so with the Office of Consumer Protection by calling the service center at the number below.
New Jersey Division of Consumer Affairs
Office of Consumer Protection
124 Halsey Street
Newark, New Jersey 07101
Consumer Service Center: 973-504-6200
https://www.njconsumeraffairs.gov/Pages/Consumer-Complaints.aspx
https://www20.state.nj.us/lps/LPSCA_COMPL/docs/ocp.pdf
New Mexico
Students who wish to file a complaint in New Mexico may do so with the New Mexico Higher Education Department by completing the form located on the website below.
New Mexico Higher Education Department
Private Postsecondary Schools Division
2044 Galisteo St., Suite 4
Santa Fe, NM 87505-2100
Phone: 505-476-8400
https://hed.state.nm.us/students-parents/student-complaints
New York
Students who wish to file a complaint in New York may do so with the New York State Education Department. The website below contains information on the process to file a complaint based on the nature of the complaint.
Office of College and University Evaluation,
New York State Education Department
89 Washington Avenue
Room 969 EBA
Albany, NY 12234
Phone: 518-474-1551
Fax: 518-486-2779
ocueinfo@nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
Additionally, a student who wishes to file a complaint in New York may do so with the New York Department of State, Division of Consumer Protection by completing the webform located on the website below.
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Avenue
Albany, New York 12231—0001
Consumer Assistance Hotline: 518-474-8583 or 800-697-1220
North Carolina
Students who wish to file a complaint in North Carolina may do so with the University of North Carolina System by completing the form available on the website below.
North Carolina Post-Secondary Education Complaints
c/o Student Complaints,
University of North Carolina System Office,
910 Raleigh Road
Chapel Hill, NC 27515-2688
or email studentcomplaint@northcarolina.edu
https://www.northcarolina.edu/post-secondary-education-complaints/
Additionally, Students who wish to file a complaint in North Carolina may do so with the North Carolina Department of Justice by completing the form available on the website below, by contacting the department by mail using the consumer complaint form available at the website below, or by contacting the department at the phone number below.
North Carolina Department of Justice
Consumer Protection Division Attorney General's Office Mail Service Center
9001 Raleigh, NC 27699-9001
Phone: 1-877-5-NO-SCAM
https://ncdoj.gov/file-a-complaint/
North Dakota
Students who wish to file a complaint in North Dakota may do so with the North Dakota Office of Attorney General by completing the webform located on the website below.
North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E. Interstate Ave. Suite 200
Bismarck, ND 58503-5574
https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints
North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
Phone: 701-328-3180
Fax: 701-328-1255
E-mail: cte@nd.gov
Web: http://www.nd.gov/cte/
Ohio
Students who wish to file a complaint in Ohio may do so with the State Ohio Board of Career Colleges and Schools by completing the form available on the website below.
State of Ohio Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OHIO 43215-31414
Phone: 614-466-2752
Fax: 614-466-2219
E-mail: bpsr@scr.state.oh.us
Website: https://scr.ohio.gov/
https://scr.ohio.gov/Portals/0/PDFs/psr63.pdf?ver=2012-01-19-110616-257
Additionally, students who wish to file a complaint in Ohio may do so with the Ohio Department of Higher Education by completing the webform available on the website below.
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Phone: 614-466-6000
https://www.ohiohighered.org/students/complaints
Additionally, students who wish to file a complaint in Ohio may do so with the Ohio Attorney General by completing the webform available on the website below.
Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th Floor
Columbus, OH 43215
Phone: 800-282-0515
https://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint
Oklahoma
Students who wish to file a complaint in Oklahoma may do so with the Oklahoma State Regents for Higher Education by completing the webform located on the website below.
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml
Additionally, students who wish to file a complaint in Oklahoma may do so with the Oklahoma State Board of Private Vocational Schools by completing the form located on the website below.
Oklahoma State Board of Private Vocational Schools
3700 N.W. Classen Boulevard, Suite 250
Oklahoma City, OK 73118
Phone: 405-528-3370
http://obpvs.ok.gov/faqs#complaints
http://obpvs.omes.acsitefactory.com/sites/g/files/gmc741/f/obpvs-form-1250cm.pdf
Additionally, students who wish to file a complaint in Oklahoma may do so with the Oklahoma Office of the Attorney General by contacting the phone number or email below.
Oklahoma Office of the Attorney General
Public Protection Unit
Attn: Investigative Analyst
313 N.E. 21st Street
Oklahoma City, OK 73105
Phone: 405-521-2029
Email: ConsumerProtection@oag.ok.gov
https://www.oag.ok.gov/sites/g/files/gmc766/f/2019consumercomplaintform.pdf
Oregon
Students should attempt to resolve any grievances they may have with their institution first. Should attempts to resolve these problems with appropriate school officials fail, or should students be dissatisfied with the final outcome of the college complaint process, then the Oregon Higher Education Coordinating Commission (HECC) can respond to a formal complaint. Students may contact the HECC at:
Oregon Higher Education Coordinating Commission
3225 25th Street SE
Salem, OR 97302
or by sending an email to complaints@hecc.oregon.gov. Students may also access the HECC complaints web page.
Additionally, students who wish to file a complaint may do so with the Oregon Department of Justice by submitting the webform available on the website below.
Oregon Department of Justice
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301
Salem: 503-378-4320
Portland: 503-229-5576
Toll-Free: 1-877-877-9392
Email: help@oregonconsumer.gov
https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en
Pennsylvania
Students who wish to file a complaint in Pennsylvania may do so with the Pennsylvania Department of Education by completing the form located on the website below.
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126
Phone: 717-783-8228
https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Private%20Licensed%20Schools/Student%20Complaint%20Form.pdf
Additionally, students who wish to file a complaint in Pennsylvania may do so with the Pennsylvania Office of the Attorney General by completing the webform located on the website below.
Pennsylvania Office of Attorney General
Bureau of Consumer Protection
15th Floor, Strawberry Square
Harrisburg, PA 17120
Phone: 800-441-2555
https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/
Puerto Rico
Students who wish to file a complaint in Puerto Rico may do so with the Puerto Rico Council on Higher Education by submitting a written complaint or by contacting the council by phone.
Puerto Rico Council on Higher Education
Calle San José Esq. San Francisco Viejo
San Juan, PR 00902-3271
Phone: 787-641-7100
http://www.ce.pr.gov/
Additionally, students who wish to file a complaint in Puerto Rico may do so with the Puerto Rico Department of Justice by submitting a written complaint.
Puerto Rico Department of Justice
Apartado 9020192
San Juan, PR 00902-0192
http://www.justicia.pr.gov/
Rhode Island
Students who wish to file a complaint in Rhode Island may do so with the Rhode Island Board of Governors for Higher Education by submitting a written complaint and supporting documentation to the address below.
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
Phone: 401-456-6000
https://www.riopc.edu/page/student_complaint/
Additionally, students who wish to file a complaint in Rhode Island may do so with the Rhode Island Department of Attorney General by completing the webform located on the website below.
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Phone: 401-274-4400
http://www.riag.ri.gov/ConsumerProtection/About.php
South Carolina
Students who wish to file a complaint in South Carolina may do so with the South Carolina Commission on Higher Education by following the four step complaint process located on the website below.
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: 803-737-2260
http://www.che.sc.gov/
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
Additionally, students who wish to file a complaint in South Carolina may do so with the South Carolina Attorney General by submitting a form available on the website below.
South Carolina Attorney General
Rembert Dennis Building
1000 Assembly Street, Room 519
Columbia, SC 29201
Phone: 1-803-734-3970
http://www.scag.gov/registering-a-complaint
South Dakota
Students who wish to file a complaint in South Dakota may do so with the South Dakota Office of Attorney General by submitting the webform located on the website below.
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14, Suite 3
Pierre, SD 57501-8053
Phone: 1-800-300-1986
(In-State) 605-773-4400
https://consumer.sd.gov/complaintform.aspx
South Dakota Boards of Regents
306 E. Capitol Ave., Suite 200
Pierre, SD 57501
info@sdbor.edu
Phone: 607-773-3455
https://www.sdbor.edu/Pages/default.aspx
Tennessee
Students who wish to file a complaint in Tennessee may do so with the Tennessee Higher Education Commission by submitting a Request for Complaint Review Form available on the website below.
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Phone: 615-741-3605
https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
Additionally, students who wish to file a complaint in Tennessee may do so with the Tennessee Attorney General by submitting a complaint form available on the website below.
Office of the Attorney General and Reporter
P.O. Box 20207
Nashville, TN 37202-0207
Phone: 615-741-3491
https://www.tn.gov/attorneygeneral/working-for-tennessee/file-a-consumer-complaint.html
Texas
Students who wish to file a complaint in Texas may do so with the Texas Workforce Commission by completing the form located on the website below.
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 370
Austin, Texas 78778-0001
Phone: 800-628-5115
ombudsman@twc.state.tx.us
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf
Additionally, students who wish to file a complaint in Texas may do so with the Texas Higher Education Coordinating Board. For information on the multiple ways to file a complaint and the process for reviewing complaints, please visit the website below.
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
StudentComplaints@thecb.state.tx.us
https://www.highered.texas.gov/links/student-complaints/
Additionally, students who wish to file a complaint in Texas may do so with the Office of Attorney General by completing the webform available on the website below.
Office of Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint
Regulatory Rules governing student complaints in Texas can be found at
http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y
Utah
Students who wish to file a complaint in Utah may do so with the Utah Department of Commerce, Division of Consumer Protection by submitting a written complaint and supporting documentation to the address or fax below.
Utah Department of Commerce
Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Fax: 801-530-6001
https://dcp.utah.gov/contact.html
Students who wish to file a complaint in Utah may complete the webform available on the website below.
https://dcp.utah.gov/complaints.html?f=c
Additionally, students who wish to file a complaint in Utah may do so with the Utah Office of the Attorney General by completing the webform available on the website below.
Utah Office of the Attorney General
P.O. Box 140811
Salt Lake City, UT 84114
https://attorneygeneral.utah.gov/contact/complaint-form/
Vermont
Students who wish to file a complaint in Vermont may do so with the Vermont Attorney General’s Office by completing the webform available on the website below.
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609
consumer@uvm.edu
Consumer Hotline:
Toll Free in VT 800-649-2424 or 802-656-3183
https://ago.vermont.gov/cap/consumer-complaint/
Additionally, Students who wish to file a complaint in Vermont may do so with the Vermont Agency of Education by completing a form available on the website below.
Vermont Agency of Education
1 National Life Drive, Davis 5
Montpelier, VT 05620-2501
http://education.vermont.gov/documents/EDU-VTAOEComplaint_Resolution_for_Postsecondary_Education.pdf
aoe.edinfo@vermont.gov
Virginia
Students who wish to file a complaint in Virginia may do so with the State Council of Higher Education for Virginia by completing the Student Complaint Form available on the website below.
State Council of Higher Education for Virginia
101 N. 14th St., 10th Floor
James Monroe Building
Richmond, VA 23219
Phone: 804-225-2600
communications@schev.edu
http://www.schev.edu/index/students-and-parents/resources/student-complaints
Additionally, students who wish to file a complaint in Virginia may do so with the State Council of Higher Education for Virginia by completing the webform available on the website below.
Attorney General of the Commonwealth of Virginia
202 North Ninth Street
Richmond, Virginia 23219
Phone: 804-786-2071
https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint
Washington
Students who wish to file a complaint in Washington may do so with the Washington Student Achievement Council. Students can submit a complaint by emailing the applicable email contact provided on the website linked below.
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone: 360-753-7800
info@wsac.wa.gov
http://www.wsac.wa.gov/protecting-education-consumers
Additionally, students who wish to find a complaint in Washington may do so with the Washington Workforce Training and Education Coordinating Board by completing the form available on the website below.
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
P.O. Box 43105
Olympia, WA 98504-3105
Phone: 360-709-4600
workforce@wtb.wa.gov
https://www.wtb.wa.gov/private-career-schools/school-complaints/
Additionally, students who wish to file a complaint in Washington may do so with the Washington State Office of the Attorney General by completing the general consumer complaint form and/or contact forms that are linked below.
Washington State
Office of the Attorney General
1125 Washington Street SE
P.O. Box 40100
Olympia, WA 98504-0100
https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection (contact form)
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx (general consumer complaint form)
West Virginia
Students who wish to file a complaint in West Virginia may do so with the West Virginia Higher Education Policy Commission by completing the form located on the website below.
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd., East, Suite 700
Charleston, WV 25301
http://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf
Additionally, students who wish to file a complaint in West Virginia may do so with the Community and Technical College System of West Virginia by completing the form located on the website below.
Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Suite 700
Charleston, WV 25301
https://www.wvctcs.org/complaints
Additionally, students who wish to file a complaint in West Virginia may do so with the West Virginia Office of the Attorney General by following the instructions, applicable to the type of complaint the student wishes to file, on the website below.
West Virginia Office of the Attorney General
Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326
Consumer Protection Hotline: 1-800-368-8808
http://www.ago.wv.gov/consumerprotection/Pages/default.aspx
Wisconsin
Students who wish to file a complaint in Wisconsin may do so with Wisconsin’s Department of Safety and Professional Services by completing the form located on the website below.
Department of Safety and Professional Services
Division of Legal Services and Compliance
P.O. Box 7190
Madison, WI 53707-7190
Phone: 608-266-2112
Fax: 608-264-8477
Email: eabmail@eab.wisconsin.gov
https://dsps.wi.gov/Documents/102DLSC.pdf
https://dsps.wi.gov/Documents/EAComplaintForm3.01.doc
https://dsps.wi.gov/pages/SelfService/FileAComplaint.aspx
Additionally, students who wish to file a complaint in Wisconsin may do so with the Wisconsin Department of Justice by calling the General Consumer Complaint telephone line located on the website below.
Wisconsin Department of Justice
Attorney General
PO Box 7858
Madison, WI 53707-7857
Phone: 608-266-1221
General Consumer Complaint Line: 1-800-422-7128
https://www.doj.state.wi.us/dls/consumer-protection/how-file-consumer-complaint
Wyoming
Students who wish to file a complaint in Wyoming may do so with the Wyoming Department of Education by completing the form located on the website below.
Wyoming Department of Education
122 W. 25th St. Suite E200
Cheyenne, WY 82002
https://edu.wyoming.gov/wp-content/uploads/2018/08/Wyoming-Department-of-Education-Student-Complaint-Process.pdf
Additionally, students who wish to file a complaint in Wyoming may do so with the Office of the Attorney General by completing the form located on the website below.
Office of the Attorney General
Consumer Protection Unit
Kendrick Building
2320 Capitol Avenue
Cheyenne, WY 82002
https://ag.wyo.gov/law-office-division/consumer-protection-and-antitrust-unit/consumer-complaints
