By Sanjay Srivastava
5 min read
5 min read
Artificial intelligence and automation are changing the way we work – but they can’t eliminate the unique role that humans play. From industry experience to business process knowledge, employers will continue to rely on their employees to guide business outcomes and bring strategic insights to the table. But in order to succeed, effective planning, employee skill development and strong talent acquisition will be critical.
The transformative potential of artificial intelligence for smarter, faster operations is no secret. As more implementations roll out across businesses, AI will present a paradigm shift to what constitutes “work,” which has long been defined by the manual processing of exceptions, or the last-mile problems, that automation could not address.
But AI and automation will not eliminate people from the picture. Far from it, since technology only solves half of the equation. We will need people with domain knowledge of their industry and business processes to add context to digital applications and guide desired business outcomes. Such human-and-machine collaboration is what will define the next generation of work, with intelligent systems certainly taking over some processes, but also freeing up employees to take on more strategic jobs focused on growth.
In these new environments, people will work alongside digital tools in augmented tasks and new roles, creating an unseen hybrid workforce. Genpact research found nearly 80 percent of global companies that are AI leaders believe their employees will be comfortable working with robots by 2020. Moreover, in a related Genpact study of workers, 40 percent said they would be comfortable with robots in the same timeframe.
However, managing this hybrid workforce is very different from managing people alone. We will need to implement new structures and processes for effective management and ensuring successful change.
This article was written by Sanjay Srivastava from Information Management and was legally licensed through the NewsCred publisher network. Please direct all licensing questions to [email protected]
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