By Sanjay Srivastava
5 min read
5 min read
Artificial intelligence and automation are changing the way we work – but they can’t eliminate the unique role that humans play. From industry experience to business process knowledge, employers will continue to rely on their employees to guide business outcomes and bring strategic insights to the table. But in order to succeed, effective planning, employee skill development and strong talent acquisition will be critical.
The transformative potential of artificial intelligence for smarter, faster operations is no secret. As more implementations roll out across businesses, AI will present a paradigm shift to what constitutes “work,” which has long been defined by the manual processing of exceptions, or the last-mile problems, that automation could not address.
But AI and automation will not eliminate people from the picture. Far from it, since technology only solves half of the equation. We will need people with domain knowledge of their industry and business processes to add context to digital applications and guide desired business outcomes. Such human-and-machine collaboration is what will define the next generation of work, with intelligent systems certainly taking over some processes, but also freeing up employees to take on more strategic jobs focused on growth.
In these new environments, people will work alongside digital tools in augmented tasks and new roles, creating an unseen hybrid workforce. Genpact research found nearly 80 percent of global companies that are AI leaders believe their employees will be comfortable working with robots by 2020. Moreover, in a related Genpact study of workers, 40 percent said they would be comfortable with robots in the same timeframe.
However, managing this hybrid workforce is very different from managing people alone. We will need to implement new structures and processes for effective management and ensuring successful change.
Degrees & Programs
Tuition & Financial Aid
In New York, DeVry University operates as DeVry College of New York. DeVry University is accredited by The Higher Learning Commission (HLC), www.hlcommission.org. The University’s Keller Graduate School of Management is included in this accreditation. DeVry is certified to operate by the State Council of Higher Education for Virginia. Arlington Campus: 1400 Crystal Dr., Ste. 120, Arlington, VA 22202. DeVry University is authorized for operation as a postsecondary educational institution by the Tennessee Higher Education Commission, www.tn.gov/thec. Lisle Campus: 4225 Naperville Rd, Suite 400, Lisle, IL 60532. Unresolved complaints may be reported to the Illinois Board of Higher Education through the online compliant system https://complaints.ibhe.org/. View DeVry University’s complaint process https://www.devry.edu/compliance/student-complaint-procedure.html Program availability varies by location. In site-based programs, students will be required to take a substantial amount of coursework online to complete their program.
© DeVry Educational Development Corp. All rights reserved.