Regardless of the industry you work in, effectively managing remote teams can be a favorable skill. While some teams have been operating virtually for years, many managers are still trying to find their groove in the midst of new technology and rapidly changing circumstances.
Whether you’re a seasoned pro or still working on your digital acumen, read on for some tips to help strengthen your virtual management skills.
Communication apps like Slack or Teams
Video meetings on Zoom
Phone calls
While these channels are all useful and important, sometimes it can be hard to know where to go for different types of information. By clearly establishing how communication tools should be used, you can reduce the possibility of messages being lost in the clutter of different apps.
Most importantly, your direct reports should know the best way to reach you. When you’re managing remote teams, it is critical to ensure your employees feel supported. Let them know you're there for them by outlining a protocol for reaching out as well as expectations for how soon they should expect a response from you.
For example, for quick questions related to tasks, a messaging app like Slack might be the quickest and easiest option. For items that need to be documented in a thread, email might be the tool of choice. However, when it comes to important or sensitive conversations, always opt for phone or video calls. It's very easy to misinterpret a text or email, but by hearing your employee's voice or seeing their face, you can use your emotional intelligence (EQ) to read their body language, tone of voice and better mimic an in-person conversation to reduce the possibility of a misunderstanding.
Establishing individual goals and scheduling regular check-ins to track progress
Formally celebrating achievements and milestones with the team
Encouraging online learning and development programs
Offering feedback and recognition
Understanding their career goals and developing a plan together to help them succeed
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